FAQs – Hashtagmuffins

FAQs

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

What is the difference between First Class Mail and First Class Package? What is the difference between First Class Mail and First Class Package?

First Class Mail is a cost-effective shipping option offered by USPS, but it does NOT include tracking.

First Class Package includes tracking and is a better choice if you want to track your shipment.

We understand that some customers prefer a more affordable shipping method, so we offer First Class Mail as an option during checkout. However, if you want to track your package, we recommend choosing First Class Package.

How long does it take for my order to arrive? How long does it take for my order to arrive?

Domestic shipping can take up to 5 - 7 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for domestic orders if you spend $25 USD or more.

Do you ship internationally? Do you ship internationally?

Yes, we offer international shipping to our friends in Canada and Mexico! We're also actively working on expanding our shipping capabilities to include other major countries. Stay tuned for updates as we continue to grow and serve our global community!

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

For further details regarding our shipping and delivery, please refer to our shipping policy page.

Returns & Refunds

What if I'm not satisfied with my stickers? What if I'm not satisfied with my stickers?

If you are not satisfied with your sticker(s), you may return them for a full refund or exchange within 7 days of receiving your package.

For more information, check our Refund policy.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within 7 days the order has been delivered.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Contact us if you have any additional questions